Terms and Conditions

Warranty:
Generally all products at RawHideNZ have at least a one month warranty.  Contact  
us within the warranty period if you encounter any problems associated with the  
product.  To return a product, the customer needs to cover their postage and we will cover  
ours.  A faulty item must be returned within 7 days upon a mutual agreement on the return  
by both parties.  Upon return, RawHideNZ will test the faulty unit and if found to be faulty, will repair or replace the damaged or faulty goods.  If the product cannot be repaired or exchanged for a similar item, a store credit or a  full refund (including shipping) will be provided.
All warranties are considered void in the case of unauthorised repairs to the item(s). 

Cancellations:
Once the payment is confirmed, your order cannot be cancelled and refunded for  
change of mind. However, if the order has not been dispatched by the time we are  
contacted, we will void your order and issue a full store credit to your RawHideNZ  
account. If the order has been dispatched, you are welcome to return the item to us  
within 7 working days (starting from the first day you receive the item) for a full store  
credit, minus any shipping costs. The return of the item will be at the cost of the  
buyer. Please note all store credits are valid for 6 months from the date of issue. The
item(s) must be returned to us in an “As New” condition with all internal and external  
packaging, accessories, swing tags and labels. When returning an item, attach a  
piece of paper with our shipping address on it rather than writing on the box.

 
Returns:
Please inform us within 7 days of receiving an item and we will provide a  
replacement at our cost or alternatively a full refund (including shipping) if:
- The faulty item is found to be defective and we are unable to fix or replace it
- The item was incorrectly described in website listing
To return a product, the customer needs to cover their postage and we will cover  
ours.  A faulty item must be returned within 7 days upon a mutual agreement on the  
return by both parties. After receiving the returned item RawHideNZ will test the  
faulty unit and if found to be faulty, will repair or replace the damaged or faulty  
goods. If the product cannot be repaired or exchanged for a similar item, a full refund
(including shipping) will be provided. Please allow up to 3-4 working days for testing  
and/or repair of the item(s) once returned. We bear no liability for damage caused by   

inappropriate return of the item(s). Please ensure items are fully protected and secure in the packaging before returning to us.  If items returned to us as faulty are found to be in full working order upon testing, you will be liable for any extra shipping costs incurred to receive the product back.  Please ensure that you have explored possible options such as flat batteries before  
returning an item to us. 

Shipping and Pickups
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Upon your payment being cleared, our warehouse team will pack and dispatch your  
order as quickly as possible. While delivery times are subject to change, our usual  
delivery periods are:
1-2 working days for North Island delivery  
3-4 working days for South Island and rural delivery
Delivery times will vary for oversized items
Please note: shipping costs mentioned for oversized items are an estimate only.
Please contact the support team at RawHideNZ for a quote.
Rural and signature delivery may not be available for these products. In some cases,
the product may need to be picked up from the courier depot. 

Pick-up Service
Pickup is available and address will be given as and when necessary. Please give us
a call to arrange a suitable time and day.
All pick up orders MUST be paid for before collection. Please do not attempt to pick  
up until your bank transfer payment has cleared. Products purchased with a credit  
card or Afterpay can be picked up sooner. We do not accept payment (cash, eftpos  
or otherwise) at the pickup location.
Our team will contact you via phone or email once your order is ready for collection.  
Please do not arrive for pickup before you have received our confirmation call/email.